Support

Email support@scribehold.com. Replies within one business day.

Common questions

Why does my iPhone ask for a passcode every time I run a backup?

Starting with iOS 16.1, Apple requires the device passcode for every backup as a security measure. ScribeHold cannot bypass this. The prompt comes from iOS, not from us.

Does ScribeHold work with encrypted backups?

Yes. Set a backup password on your iPhone the first time, and ScribeHold will use it for every subsequent incremental backup.

What data does ScribeHold read?

ScribeHold reads the standard iOS backup that iTunes and other tools also use. No jailbreak, no exploits, no modifications to your device. See Privacy for full details.

How do I cancel?

Microsoft Store purchases: Settings → Account → Subscriptions in the Microsoft Store app. Direct purchases: from your account page on this website, or email us.